We monitor the main ones – Google, Facebook and Trip Advisor and there are dozens of others that can be tracked too.
A huge variety of places including Twitter, other social media sites and blogs.
We work with businesses to formulate replies for every situation so we know how to reply 99% of the time. A very dissatisfied customer may be referred to the business owner to liaise with directly, in certain cases.
No. Once we are managing your reviews we will reply to them all, no matter how many there are.
The fees begin at around £2 a day for the self serve software, negotiable.
For the hands-off review service fees begin at £5 a day.